Privacy Policy

The data controller is Kyraas Jewel Enterprises, trading as Knytra Streetwear (TM), GST No. 07EMLPR1878A1ZS, located at 1/11822, 3rd Floor, C-23, Panchsheel Garden, Naveen Shahdara, Delhi – 110032, India.

For privacy-related queries, contact us at support@knytra.in.

We collect the following categories of personal information:

• Identity & Contact: Full name, email address, phone number.
• Delivery Address: Street address, city, state, PIN code.
• Order & Transaction Data: Items purchased, price, order reference number, payment status. We do not store card numbers, UPI IDs, or netbanking credentials — these are processed exclusively by Razorpay.
• Account Data: If you create an account, your email address, display name, and order history linked to your account.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages viewed, collected automatically via cookies and logs.
• Communications: Any messages, complaints, or feedback you send us.

We use your personal information for the following purposes:

• Processing, fulfilling, and shipping your orders.
• Communicating order confirmations, dispatch updates, and delivery notifications.
• Responding to support queries, complaints, and refund/exchange requests.
• Sending marketing communications (only where you have opted in). You may unsubscribe at any time using the link in any marketing email.
• Detecting and preventing fraud, abuse, and unauthorised transactions.
• Complying with legal obligations under Indian law, including GST reporting.
• Improving website performance and user experience through analytics.

We share your data only with trusted third parties who assist us in operating the website and fulfilling orders. These include:

• Razorpay — payment processing. Your payment credentials go directly to Razorpay and are governed by Razorpay's Privacy Policy.
• Qikink — print-on-demand production and order fulfilment. Your name, phone number, and delivery address are shared to enable shipping.
• Google Firebase— cloud database infrastructure and authentication. Data is stored in Google's secure cloud environment.
• Courier Partners — delivery of your order. Your name, address, and phone number are shared with the assigned courier company.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

This website uses cookies — small text files stored on your browser — to maintain your session, remember your cart, and analyse site traffic. Essential cookies are required for the website to function and cannot be disabled. Analytics and preference cookies are optional. You can control cookies through your browser settings; however, disabling certain cookies may affect website functionality.

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including for legal and regulatory compliance. Specifically:

• Order data is retained for a minimum of 7 years to comply with GST and accounting regulations.
• Account data is retained until you request deletion, subject to any outstanding legal or financial obligations.
• Marketing preferences and communications are retained until you withdraw consent.

Under applicable Indian data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, email us at support@knytra.in. We will respond within 30 days. We may require identity verification before actioning your request.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the revised Policy.

This Privacy Policy is governed by the laws of India. Any disputes relating to privacy matters shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.