Support
Clear answers, no runaround.
Everything customers ask us most often, in one place. If your question is not covered, our support team is one message away.
Frequently Asked
Top questions from the community.
How often do you release new drops?
Most drops launch every 6-10 weeks. We announce release windows on the Drops page and social channels before going live.
Will sold-out products restock?
Some core pieces return, but many graphics and colorways are one-run only. If a product matters to you, buy during the active drop.
How long does shipping usually take?
Orders are usually processed in 2-4 business days, then delivered in about 5-8 business days depending on your location.
Can I return an item for a refund?
Knytra follows a strict exchange-first policy for eligible cases. Read the complete terms in our Refund Policy before placing an order.
Where can I check sizing before ordering?
Each product page includes a fit guide and size chart. If you are between sizes, we usually recommend sizing up for a relaxed streetwear fit.
Do I need an account to place an order?
No account is required for checkout, but signing in helps you track history, save addresses, and build a wishlist.
Policies
Need the legal details?
Full policy documents are available for terms, privacy, shipping, and refunds. Browse them anytime for complete details on payments, delivery, and exchanges.