Best channel for order issues, exchanges, and payment support.
Contact
Talk to the team behind the drop.
Questions about your order, sizing, exchanges, or collaborations? Reach out and we will get back as quickly as possible during support hours.
Reach Out
Primary support channels.
Mon-Sat, 10:00 AM to 6:00 PM IST.
Great for general questions and updates.
Kyraas Jewel Enterprises, 1/11822, 3rd Floor, C-23, Panchsheel Garden, Naveen Shahdara, Delhi - 110032.
GST: 07EMLPR1878A1ZS
Before You Message
Help us solve it faster.
Include the details below in your first message so we can resolve your issue in one pass.
- Order ID and the email used at checkout.
- For delivery issues: tracking number and current status screenshot.
- For exchanges: unboxing video plus clear product photos as per the Refund Policy.
- Preferred resolution and your best callback time.
Response Times
Typical turnaround.
Order and payment issues
Usually within 1 business day.
Exchange assessments
Usually within 2-3 business days.
General queries
Usually within 1-2 business days.